Shipping policy

Order Processing

All orders are processed within 3 business days of purchase. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email with tracking details once your order ships.

Shipping Times

After processing, orders are delivered within 7 to 12 business days. Total delivery time is the combined processing and shipping window, so please allow up to 3 business days for processing plus 7 to 12 business days for delivery.

Tracking

Once your order ships, we will send a tracking number to the email address provided at checkout. Please allow 24 to 48 hours for tracking information to update.

Delays

Occasionally, delivery may be affected by high order volume, carrier delays, or circumstances outside our control. We appreciate your patience should this occur.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an address entered incorrectly. If you notice an error, contact us as soon as possible and we will do our best to update your order before it ships.

Lost Packages

Once an order leaves our facility and is handed to the carrier, it is in the carrier's custody. Zevane is not responsible for packages that are lost, misdelivered, or delayed in transit. If your tracking shows your package as lost, we recommend filing a claim directly with the carrier. Our support team is happy to provide any order details you need to assist with that process.

Damaged Packages

If your order arrives damaged, contact our support team within a reasonable time with your order number and photos, and we will help resolve the issue.

Contact

For any questions about shipping or your order status, reach out to our support team and we will be happy to assist.